Terms of Service

1. Acceptance of Terms

By accessing or using the Kasri platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a body corporate or association registered under the Unit Titles Act No. 16 of 2008, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Kasri provides a multi-tenant SaaS platform for Tanzanian housing associations, including tools for governance, treasury management, facilities management, and resident communication. The Service is operated by Mnemba Technologies Ltd, registered in the United Republic of Tanzania.

3. Account Registration & Security

You must provide accurate, current, and complete information when creating an account. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us immediately at [email protected] of any unauthorised use. We reserve the right to suspend accounts that violate these Terms or pose a security risk.

4. Roles & Permissions

The Service enforces role-based access control. Each role (chairman, treasurer, secretary, owner, tenant, vendor, etc.) carries a predefined set of permissions. Your association's administrators control role assignments. We are not liable for administrative actions taken by authorised users within your association.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose or in violation of Tanzanian law; (b) attempt to bypass access controls, rate limits, or security mechanisms; (c) distribute malware, phishing content, or any material that infringes third-party rights; (d) interfere with the integrity or performance of the Service; (e) access or attempt to access another tenant's data. Violation may result in immediate account suspension.

6. Fees & Payment

Fees for the Service are outlined in your association's subscription agreement. All fees are stated in Tanzanian Shillings (TZS) or United States Dollars (USD) as agreed. Payments are processed through integrated payment gateways. Late payments may result in service suspension. All fees are non-refundable except as expressly stated in your agreement.

7. Data Protection & GDPR Compliance

Kasri processes personal data as a data processor on behalf of your association (the data controller). Our Data Processing Agreement (DPA) incorporates Standard Contractual Clauses where applicable. We implement appropriate technical and organisational measures as described in our Security & Compliance documentation. Data subject rights (access, rectification, erasure, portability, restriction, objection) can be exercised through your association or by contacting [email protected]. We fulfil data subject requests within 30 days as standard.

8. Data Retention & Deletion

We retain your data for the duration of your subscription plus a grace period as specified in your agreement. Upon termination, data is anonymised or deleted within 90 days unless legal retention obligations apply. Individual users may request erasure through their association or via our Data Deletion Request process.

9. Intellectual Property

The Service, its code, design, branding, and underlying technology are the intellectual property of Mnemba Technologies Ltd. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription term. Nothing in these Terms transfers ownership of any intellectual property.

10. Limitation of Liability

To the maximum extent permitted by Tanzanian law, Mnemba Technologies Ltd shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from these Terms is limited to the fees paid by you in the 12 months preceding the claim. This limitation does not apply to liability for fraud, gross negligence, or death or personal injury.

11. Termination

Either party may terminate the agreement as specified in your subscription contract. We may suspend or terminate your access immediately if you materially breach these Terms. Upon termination, your data will be handled in accordance with Section 8 and our Data Processing Agreement.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes arising from these Terms shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be referred to mediation in Dar es Salaam. Either party may seek injunctive relief from the courts of Tanzania.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or through the Service at least 30 days in advance. Continued use after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at [email protected] or write to Mnemba Technologies Ltd, Dar es Salaam, Tanzania.