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Case study
Mlimani City Residences improved service charge visibility
Finance and committee teams aligned on one service charge and arrears workflow that improved follow-up and reporting.
Mlimani City Residences · Dar es Salaam · 22 Mar 2026
Impact highlights
- • Service charge issuance and reminders became consistent across all units each month.
- • Arrears follow-up moved from ad hoc messages to a tracked process.
- • Audit preparation became faster with export-ready financial records.
Challenge
The property team managed service charge notices and collections across disconnected tools. Communication gaps made it difficult to keep residents informed and to produce reliable financial snapshots for the committee.
What Kasri changed
Kasri introduced a repeatable monthly service charge cycle with reminders, status tracking, and centralized documentation. Committee members gained visibility into payment trends and outstanding balances without requesting separate reports.
Result
The housing association now has stronger financial clarity and more predictable collection operations. Stakeholders can review current status and historical records in one place during meetings and audit prep.
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